Reference

How phgalaxy Handles Your Personal Information

This Privacy Policy covers exactly what data phgalaxy collects when you create an account, deposit via GCash, Maya, or InstaPay, and use our lobby — and how we keep that data under your control.

Account data clarityGCash, Maya, InstaPay transaction recordsYour right to access or delete dataNo third-party sale of your informationPhilippine-context data handling
phgalaxy How phgalaxy Handles Your Personal Information
DATA PROTECTION DETAILS

How We Protect and Manage Your Account Data

Data protection at phgalaxy works at four levels: how we secure it in storage, how long we keep it, how cookies work in your session, and what you can ask us to do with it. Each layer below reflects the actual practice we follow for every active account in the Philippines.

Encryption and Account Security Your account password and payment references are stored with encryption at rest. Sessions use SSL so data moving between your phone and our servers stays private from the moment you log in.
Cookie and Session Tracking We use session cookies to keep you logged in and analytics cookies to see which lobby sections load slowly. You can clear cookies in your browser settings; doing so will log you out of the current session.
Data Retention Period Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable rules. After that window closes, records are deleted from live systems.
Your Rights Over Your Data You can request a copy of all data we hold on your account, ask us to correct inaccurate details, or request deletion where permitted by law. We respond to confirmed requests within a reasonable time.
DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to view, correct, or remove the personal data tied to your phgalaxy account, the three paths below connect you to the right team. Include your registered email and the specific request — for example, a withdrawal history tied to your GCash number or a correction to your name on file — so we can act without unnecessary back-and-forth.

Live Chat Open the chat widget inside your account dashboard and type your data request. Our team picks up privacy queries during platform operating hours and logs your ticket immediately.
Email Support Send your request to our support address listed in the account help section. Include your registered name and account ID so we can locate your data records without delay.
Account Settings For basic profile corrections — email address, phone number, or linked wallet details — go to Settings inside your account. Changes there take effect on your next login.

Common Questions About Your Privacy at phgalaxy

These are the questions we get most often from account holders in the Philippines — covering data access, wallet records, cookies, account closure, and how to contact us when something needs to change.

We collect your name, email address, phone number, and the device details from your first login. Payment method details like your linked GCash or Maya number are added when you make your first deposit.

No. PIN entry happens inside your GCash or Maya app, not on our platform. We only receive the transaction reference and amount once the payment is confirmed by the e-wallet provider.

Send a request through live chat or email with your registered account ID. We will compile your profile, transaction history, and session log and share it with you securely within a reasonable period.

Yes. Submit a deletion request through support with your account ID. We will close the account and remove your data from live systems, subject to any retention period required under applicable rules.

Only authorised internal staff handling account verification or withdrawal processing can view transaction references. We do not share individual transfer records with third parties outside of legal obligation.

We do not sell or rent your personal information. We share data only with service providers necessary to operate the platform — such as payment processors — and only under strict data-handling agreements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.